Complaints Procedure. 

 

Complaints Procedure 

Complaints Procedure 

 
Complaints Procedure 
 
Lease Finance Limited is proud of its service levels and really cares about the service that we provide. However, if you do have a complaint about our service, please let us know, in order that we can rectify things and improve our service levels. We will always act in a prompt, efficient and professional manner in order to rectify the matter as quickly as possible in line with Lease Finance Limited's complaints procedure. 
 
In order to make a complaint please: 
 
• Speak to Andrew Molyneux, Director on 01939 291323. Hopefully he will be able to resolve things straight away or he will tell you how long it will be before we can get you an answer. 
 
• If you are still not happy then please put your complaint in writing and post to: 
 
A Molyneux 
Lease Finance Limited 
1 Holly Bank 
Harmer Hill 
Shrewsbury 
SY4 3DZ 
 
When we receive your complaint we will: 
Reply within 5 days 
We will try and resolve the complaint within 15 working days 
If it takes us longer than this, we will write to you with an update with regards to the progress. Should the matter not be resolved within eight weeks of receipt we will write to you again explaining the position and what we plan to do next and how long this is likely to take 
If Lease Finance Limited can't resolve your complaint, you can contact the Financial Ombudsman Service for assistance. They are entirely independent and may be able to reslove disputes between financial institutions and their customers. Their service is free of charge to consumers and their contact details are: 
 
The Financial Ombudsman Service 
South Quay Plaza 
183 Marsh Wall 
London 
E14 9SR 
Email - enquiries@financial-ombudsman.org.uk 
Website - www.financial_ombudsman.org.uk 
 
You can also contact the Financial Ombudsman Service (FOS) by phone. 
0800 023 4567 - Calls are normally free from a "fixed line" phone and charges may apply if you call from a mobile. 
0300 123 9123 - Calls to this number are charged at the same rate as 01 and 02 numbers on mobile phone tariffs. 
From outside the UK call +55 207 964 0500. 
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